Service Technicians should not take Client Backup media offsite

If your service technicians are going to your clients on a weekly, or even daily basis to collect backup disks or tapes for offsite storage, I have a question for you “Why?”

As a Technology Service company, your biggest monthly expense is salaries and wages. Add to that training and traveling expenses for your technicians and we’re talking a sizeable chunk of money. Your technicians are the human capital of your business and using them for a menial task such as moving client’s physical backup media offsite is surely not giving you the best return on your investment?

Even if your customers pay you a monthly retainer for the service, there are better, more cost effective ways of achieving offsite backups.

If you have a specific reason why your technicians are manually taking backup media offsite and I’m missing the point, please post a comment below – I might learn something new.

Backup to the Cloud is well established internationally, although South Africa seems to be lagging behind in this arena. In my mind, it’s a no-brainer alternative to wasting technicians’ billable hours, but hey, I’ve been known to be wrong.

If you would like to explore how we can work together to provide your clients with a cost effective solution, check out our Reseller page or Contact us today.