If your service technicians are going to your clients on a weekly, or even daily basis to collect backup disks or tapes for offsite storage, I have a question for you “Why?”
As a Technology Service company, your biggest monthly expense is salaries and wages. Add to that training and traveling expenses for your technicians and we’re talking a sizeable chunk of money. Your technicians are the human capital of your business and using them for a menial task such as moving client’s physical backup media offsite is surely not giving you the best return on your investment?
Even if your customers pay you a monthly retainer for the service, there are better, more cost effective ways of achieving offsite backups.
If you have a specific reason why your technicians are manually taking backup media offsite and I’m missing the point, please post a comment below – I might learn something new.
Backup to the Cloud is well established internationally, although South Africa seems to be lagging behind in this arena. In my mind, it’s a no-brainer alternative to wasting technicians’ billable hours, but hey, I’ve been known to be wrong.